Before placing your order, please take a moment to review our shop policies. Current processing time is 7-14 business days, excluding weekends and major holidays. Porch pickup is offered in Summerville, SC.

FREQUENTLY ASKED QUESTIONS

Do you ship?
* Yes! I ship within the U.S. and internationally. Shipping rates are calculated at checkout.

Do you offer local pickup?
* Yes! Free porch pickup is available in Summerville, SC. Pickup details will be sent once your order is ready.

What apparel brands do you use?
* Brands may vary depending on the design and availability. My standard brands are Comfort Colors (t-shirts), Gildan or Jerzees( sweatshirts), and Jerzees (quarter zips).

What is your turnaround time?
* My current turnaround time is 7–14 business days from the date payment is received, excluding weekends and major holidays.

Do you accept customer-provided items?
* Yes! Customer-provided items are accepted for embroidery but must be approved before being dropped off or shipped.

Will I receive a mockup?
* Mockups are provided for approved custom orders after your invoice has been paid in full.

Can I make changes after placing my order?
* No. Please review your order carefully before completing your purchase, as changes cannot be made once your order has been placed.

Do you offer rush orders?
* Rush orders are considered on a case-by-case basis depending on my availability and your requested need-by date.

How should I care for my embroidered apparel?
* Machine wash inside out in cold water on a gentle cycle. Tumble dry on low or hang to dry. Avoid bleach and high heat to help preserve your embroidery.

Do you offer custom embroidery?
* Yes! I accept custom embroidery requests. A custom inquiry form is required, and not all requests can be accommodated.

Can you embroider my business logo?
* Yes! I embroider business logos that are compatible with the embroidery process. If needed, your logo will be reviewed before your order is accepted.

Do you recreate designs?
* No. I do not recreate another creator's work or AI-generated designs. If you have inspiration, I'm happy to create something in my own style or help you choose a design from my collection.

Do you offer bulk or wholesale pricing?
* Yes! Bulk orders and wholesale pricing are available for qualifying orders. Please submit an inquiry for a custom quote.

What payment methods do you accept?
* All orders must be paid through my website or by invoice. Cash is not accepted. Afterpay is available for eligible purchases.

Do you accept returns or exchanges?
* No. Because each item is made to order and personalized, I do not accept returns or exchanges.

Can I cancel my order?
* Orders cannot be canceled once payment has been received.



Processing Time
All items are made to order. Please allow 7–14 business days for processing before your order ships. Business days do not include weekends or holidays. Processing times may vary slightly during product launches or busy seasons.

Pickup/Shipping
Pickup is only available in Summerville, SC. At this time, I do not do delivery. Please do not select pickup, if you are not in this area.

Once your order ships, you will receive a tracking number via email. Sewphisticated Creations won’t be responsible for shipping delays once the package has been handed over to the carrier.

Returns & Exchanges
Due to the personalized nature of our products, returns and exchanges are not accepted. Each item is made specifically for you, so please review your order details carefully before placing your order.

Order Cancellations
Orders cannot be canceled once they have been placed since items quickly move into production.

Shipping Address
Please double-check your shipping address before submitting your order. All packages are shipped to the address entered at checkout. Sewphisticated Creations is not responsible for orders delivered to an incorrect address provided by the customer.

Damaged Items
If your order arrives damaged, please email within 24 hours of delivery with photo proof of the issue. Once reviewed, a replacement item will be sent.

Personalization Details
Please review all names, initials, and personalization before placing your order. All items will be embroidered or printed exactly as entered at checkout, including spelling and capitalization.


Still have questions or need to place a custom order? Contact us!